Privacy Policy
At Zodiac Group, we are committed to safeguarding your personal information in accordance with applicable privacy laws, including Ontario’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Consumer Protection Act. This policy explains how we collect, use, disclose, and protect your personal information when you use our website, platform, and services.
1. Who We Are
Zodiac Group (“we”, “us”, or “our”) is a technology services provider. We are responsible for determining how your personal data is collected and used in compliance with applicable privacy laws, including PIPEDA. We act as the “data controller” in this context.
2. Data Collection
We collect personal information about you in the following ways:
- Direct Collection: When you fill out forms on our website, register for services, or contact us, we collect personal data such as your name, email, phone number, mailing address, and payment details.
- Automated Collection: We use cookies and similar technologies to collect information about your interaction with our website. This includes your IP address, browser type, and device information to improve user experience.
3. Types of Personal Information We Collect
We collect the following types of information:
- Personal Data: This includes your name, contact information, company name, billing details, and login credentials.
- Non-Personal Data: This is aggregated, anonymized information that doesn’t identify you directly.
- Sensitive Personal Data: We do not intentionally collect sensitive data such as government identifiers, full credit card details, or health information unless legally required.
4. Purpose of Data Collection and Use
We use your personal data for the following purposes:
- Service Provision: To provide, maintain, and improve our services, including account management, access control, and customer support.
- Communications: To send you updates, marketing communications (with your consent), and respond to inquiries.
- Billing: To process payments and manage subscriptions.
- Legal Compliance: To comply with legal obligations, fraud prevention, and dispute resolution.
- Website Improvement: To analyze trends and improve website functionality based on non-personal data.
5. Legal Basis for Processing Personal Data
In compliance with PIPEDA and Ontario privacy regulations, we process your personal data based on:
- Consent: We obtain your consent for the collection, use, and disclosure of your personal information. You can withdraw consent at any time by contacting us at privacy@zodiac.tech.
- Contractual Necessity: To provide services in accordance with our agreement with you.
- Legal Obligations: To comply with applicable laws and regulations.
- Legitimate Interests: To ensure service quality, improve our offerings, and manage customer relationships.
6. Data Disclosure
We may share your personal information with third parties in the following cases:
- Service Providers: We engage trusted third parties (such as hosting providers, payment processors, and customer support platforms) to assist in delivering our services. These parties are required to comply with privacy laws and safeguard your personal data.
- Legal Compliance: We may disclose personal information as required by law, including responding to court orders, regulatory inquiries, or as part of legal proceedings.
- Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction. You will be notified of any such transfer.
- With Consent: We may share your information with third parties if you have provided explicit consent for such disclosure.
We do not sell or rent personal information to third parties.
7. Retention of Personal Data
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you terminate your account, we will delete your personal information within 90 days, except for any information retained for legal or operational reasons.
8. Your Rights Under Ontario Privacy Law
You have the following rights under Ontario privacy law:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information when it is no longer necessary for us to retain it.
- Withdraw Consent: You can withdraw your consent for data collection or marketing communications at any time.
- Data Portability: You have the right to request your personal information in a portable format.
- Complaint: If you believe your privacy rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
To exercise these rights, please contact us at privacy@zodiac.tech.
9. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security audits. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.
10. Cross-Border Data Transfers
We may transfer your personal data to service providers located outside of Ontario, including outside of Canada. When transferring data, we ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your privacy in compliance with Canadian and international data protection regulations.
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting an updated version on our website and, where appropriate, by email. Changes will become effective 30 days after the update is posted.
12. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Zodiac Group
Email: privacy@zodiac.tech
Address: 1159 Dundas Street East, Unit 156, Toronto, Ontario, M4M 3N9
Phone: 416-700-2561